1. When will I receive my license key?
You will receive your digital key by email within a maximum of 3 hours after payment verification.

2. Are your Microsoft licenses genuine?
Yes. All our license keys are verified before delivery.

3. Do you ship physical products?
No. We only deliver digital license keys via email. There is no physical shipping.

4. Can I request a refund?
Yes, within 14 days, but only if the key was not activated, installed, or used. You may be asked to sign a No-Use Declaration Form before refund processing.

5. What if my license key does not work?
Contact our support team before attempting activation. We will verify the issue and offer a replacement or refund if eligible.

6. Will I get an invoice after purchase?
Yes. An invoice is sent to your email after your order is processed.

7. Can you help me with activation or installation?
Yes. We provide free customer support and step-by-step activation guidance.

8. How many devices can I activate with one key?
Each key is intended for 1 PC only, unless stated otherwise in the product details.

9. Do discounted orders (like 50% OFF) follow different rules?
No. Discounted products follow the same delivery and refund conditions.

10. I didn’t receive the email, what should I do?
Check your Spam/Junk folder first, then contact us at contact@wzlcd.com and we will assist you.